30-Day Return Policy
You may return eligible items within 30 days of purchase. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by the order confirmation or packing slip.
How to Request a Return
To start a return, please contact us at [email protected] with your order number and reason for the return. We will issue you a Return Authorisation (RA) number and provide return instructions.
Please do not send back any items without first obtaining a RA number.
Return Shipping Costs
Customers are responsible for return shipping costs unless the product is defective, damaged, or an incorrect item was sent. In those cases, we will reimburse reasonable return shipping fees upon receipt of valid proof of postage.
Refunds
Once we receive and inspect your returned item, we will notify you via email. If approved, the refund will be issued to your original payment method within 5 business days.
Please note that your bank or credit card provider may require an additional 3 to 5 business days to process and post the refund to your account.
Non-Refundable Items
We do not accept returns or issue refunds for:
Used items
Gift certificates
Perishable goods (including baby food and items with a shelf-life under 30 days)
Clearance or final sale items
Opened Packaging
Returns of items with opened packaging are only accepted if the item remains unused, undamaged, and in fully resalable condition. We reserve the right to decline returns that do not meet these criteria.
Exchanges
If you would like to exchange an item, please return the original item following the process above and place a new order for the replacement.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 48 hours of delivery at [email protected]. Please include your order number and clear photographs of the issue. Approved claims will receive a full refund or replacement, including reimbursement of return shipping costs.
International Returns
International customers are responsible for all return shipping costs, customs duties, and applicable taxes. If you are unsure about return eligibility from your country, please contact us before initiating a return.
Related Information
For information on delivery times and shipping fees, please see our Shipping Policy.
Contact Information
Email: [email protected]
Phone: +44 7467 130162
Opening Hours: Monday to Saturday, 8:00 AM – 8:00 PM (GMT)
Business Address: Unit 3A, Eagle Industrial Estate, Torre Rd, Leeds LS9 7QL, United Kingdom
Company Information
Brits Grocery Company Limited
Company Registration Number: 14897770
Registered in England and Wales